HOW TO BRING OUT THE BEST IN THE COMPETENT PEOPLE

 BRING OUT THE BEST IN THE KNOW-IT-ALL:


Know-It-Alls are knowledgeable and extremely competent people, highly assertive and outspoken in their viewpoints. Their intent is to get it done in the way that they have determined is best, so they can be very controlling, with a low tolerance for correction and contradiction. Know-It-Alls perceive new ideas as challenges to their authority and knowledge and will rise to those challenges. They will do anything to avoid humiliation. Your goal with the Know-It-All is to open his or her mind to new information and ideas. But as we've seen, this isn't easy(!). With Know-It-Alls, it's next to impossible to get your two cents in.

Be prepared and know your stuff. If there are any flaws in your thinking, Know-It-All radar will pick up on those shortcomings and use them to discredit your whole idea. In order to get a Know-It-All to consider your alternative, you must clearly think through your information beforehand and be ready to present it clearly and concisely.

Backtrack respectfully. Be forewarned: you'll have to do more backtracking with the Know-It-All than with any other difficult person. They must feel that you have thoroughly understood the brilliance of their point of view before you'll be able to redirect them to another point of view. 

It's not enough to simply backtrack; your whole demeanor must be one of respect and sincerity. You want to look and sound like the Know-It-All's view is in fact the correct one.

Blend with their doubts and desires. If the Know- It-All really believes in an idea, it is because of specific criteria that make that idea important to him or her. You will find it helpful to blend with those criteria, if you know them, by acknowledging them before you present your idea. Then show how your idea takes those factors into account.

Present your views indirectly. When the time has come to redirect the Know-It-All to your position, use softening words like "maybe," "perhaps," and "bear with me a moment" to sound hypothetical and indirect, rather than determined or challenging. Try questions rather than statements and "we" rather than "I." Turn them into mentors. By letting the Know-It-All know that you recognize an expert and are willing to learn, you become less of a threat. This way, the Know-It-All spends more time instructing you than obstructing you. It is entirely possible that, with time, the Know-It-All may be more willing to listen to you, as well. Adjust your attitude:
Don't use the Know-It-All's weapons: Resist the temptation of becoming a Know-It-All yourself. It will only serve to entrench the Know-It-All more firmly.
Don't resent the Know-It-All: It's not in the Know- It-All's nature to get a second opinion. Resentments will only lead to an argument, which is pointless.
Don't force your ideas on the Know-It-All: Train yourself to be flexible, patient, and very clever about how you present your ideas.

"Seldom in doubt, the Know-It-All has a low tolerance for correction and contradiction. If something goes wrong, however, the Know-It-All will speak with the same authority about who's to blame-you!"

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