UNDERSTAND THE FOUR INTENSIONS WHEN DEALING WITH DIFFICULT PEOPLE

 UNDERSTAND THE FOUR INTENTS


 
The first step in changing your attitude toward the 10 most unwanted behaviors is to understand them. The key is the four intentions with which people respond to situations and in two variables: assertiveness level and focus of attention.

People range from passive (less assertive) to aggressive (more assertive). The assertiveness level is often influenced by the situation: during times of challenge, difficulty, or stress, people tend to move out of their normal "comfort zone" and become either more passive or more aggressive.

We each have a comfort zone of normal-more or less acceptable-behavior that challenges, difficulty, or stress can cause us to leave for a zone of exaggerated-or problem-behavior.

Every behavior (whether acceptable or problem) has a primary intent or purpose that it's trying to accomplish. We've identified four general intents that determine how people will react in any situation like, get the task done, get the task right, get along with people, get appreciation from people.

Intents are constantly shifting, depending on the person and situation, which brings changes in behavior. So you should:

Understand the four intents. They all have their time and place in our lives. When we keep them in balance, the result is often more success and less stress.

Be attentive to communication patterns. They reveal the primary intent of difficult people and indicate how to deal with them.

Don't be difficult. When your intents are thwarted, you may become a difficult person. The more you know about why people behave as they do, the more you can change yourself.

"Have you ever been astonished at how quickly a person's behavior can change from one moment to the next?"



Comments

  1. AnonymousJune 9, 2024 at 12:05 PM

    This one is very good keep it up writer 👍

    ReplyDelete

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